Shipping policy
SHIPPING POLICY
Thank you for shopping with Nana by the Sea. Many of our products are created or fulfilled especially for you, and shipping times may vary depending on the item and fulfillment provider.
ORDER PROCESSING
Orders are processed according to the requirements of the product and fulfillment provider. Made-to-order merchandise may require additional production time before shipment.
SHIPPING & DELIVERY
Shipping methods, estimated delivery times, and applicable shipping charges will be displayed at checkout when available. Delivery estimates are not guaranteed and may be affected by carrier delays, weather, holidays, or other circumstances outside our control.
MULTIPLE SHIPMENTS
If your order contains products fulfilled by different providers, your items may arrive in separate packages and at different times.
COFFEE & MADE-TO-ORDER PRODUCTS
Coffee, apparel, mugs, and certain other products may be produced and shipped by our fulfillment partners. Production and shipping times may vary by product.
BOOKS & THIRD-PARTY PURCHASES
Books or other products purchased through Amazon or another third-party retailer are shipped according to that retailer’s shipping policies. Nana by the Sea does not control shipping for purchases completed directly through another seller.
INCORRECT SHIPPING INFORMATION
Customers are responsible for providing accurate shipping information at checkout. If you notice an error in your shipping address, please contact us as soon as possible. Once an order has entered production or shipped, we may not be able to change the delivery address.
LOST, DAMAGED, OR INCORRECT ORDERS
If an order purchased directly from Nana by the Sea arrives damaged or incorrect, or you experience a delivery problem, please contact us at orders@nanabythesea.net with your order number and details so we can help determine the appropriate next step.
CONTACT US
Nana by the Sea
Nana’s World Publishing LLC
orders@nanabythesea.net
120 Chief’s Way, Suite 1, PMB #229
Pensacola, FL 32507
United States