Refund policy
RETURN & REFUND POLICY
We want you to be happy with your Nana by the Sea purchase. Because our products include books, made-to-order merchandise, coffee, and items fulfilled by third-party partners, return and refund procedures may vary depending on the product and where it was purchased.
DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If an item purchased directly from Nana by the Sea arrives damaged, defective, or incorrect, please contact us at orders@nanabythesea.net as soon as possible after delivery. Please include your order number, a description of the problem, and photographs of the item and packaging when applicable.
We will review the issue and, when appropriate, arrange a replacement or refund.
MADE-TO-ORDER MERCHANDISE
Many Nana by the Sea apparel, mugs, and other merchandise items are produced especially for your order. Because these products are made to order, we generally cannot accept returns or exchanges for change of mind, incorrect size selection, color preference, or other customer ordering errors.
If your made-to-order item arrives damaged, defective, or incorrect, please contact us so we can help resolve the issue.
COFFEE & FOOD PRODUCTS
For health and safety reasons, opened or consumed coffee and other food products cannot be returned. If your order arrives damaged, defective, or incorrect, please contact us at orders@nanabythesea.net.
BOOKS
Books purchased directly from Nana by the Sea that arrive damaged, defective, or incorrect should be reported to us at orders@nanabythesea.net.
Books purchased through Amazon or another third-party retailer are subject to that retailer’s return and refund policies and should be returned through the retailer from which they were purchased.
PURCHASES THROUGH THIRD-PARTY SELLERS
Products purchased through Amazon, a print-on-demand provider, retailer, marketplace, or other third-party seller may be subject to that seller’s own return, exchange, and refund policies. Nana by the Sea cannot process a return or refund for a transaction completed directly with another seller.
RETURNS
Please contact us before returning any item purchased directly from Nana by the Sea. Items sent back without first contacting us may not be accepted. We will provide return instructions when a return is authorized.
REFUNDS
When a refund is approved, it will generally be issued to the original payment method. Processing times may vary depending on your bank or payment provider.
Nothing in this policy limits any rights or remedies available to consumers under applicable law.
CONTACT US
Nana by the Sea
Nana’s World Publishing LLC
orders@nanabythesea.net
120 Chief’s Way, Suite 1, PMB #229
Pensacola, FL 32507
United States